Just a little Cooqy

Cooqy has been experiencing a service outage that began a few days ago. The outage causes all of Cooqy’s widgets to display a “No items listed” message, even when sellers have items in inventory.

The initial cause of the outage was the expiration of security keys required to communicate with eBay’s data services.  These security keys expire 18 months from the time eBay issues them.  The trick is, that eBay doesn’t provide any sort of advanced warning before they expire.

The initial outage was fixed in a few hours from the point when the security keys expired a few days ago.  Alas, a new problem has surfaced that is related to the security keys.  eBay imposes a data service transaction limit on non-certified applications.  Even though Cooqy was certified in 2006, when the security keys were refreshed Cooqy is now being limited as if it were not certified.

This new problem went unnoticed, because eBay allows a certain number of transactions to be processed.  Once the rate limit is reached, then the transactions begin to fail.

I am in the process of trying to get help from eBay about this new issue.  I anticipate a resolution will take several days, depending on eBay’s response.

My apologies to all users of Cooqy being impacted by this issue.  Once this issue is resolved with eBay’s help, service should resume normally.  Thank you for your patience, as this is the longest outage since the service began in 2006.